We never want you to feel like we’re not listening because we really are. This is a tiny company, just two of us making everything by hand, with love and chaos. Every piece comes straight from our busy hands and we want you to be thrilled with it.
If something’s seems off just reach out and well work together to make it right :)
You can also email us at support@astralpotterystudio.com
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.